We are a family-owned and operated business based in Lasalle, Quebec.
Cell Sensei was created in order to offer you, our loyal customers an easy, fast way to get cash for your electronics. We buy back your new and used phones, tablets, watches, and laptops at unbeatable prices.
Our entire business model is based solely on our customers' ability to trust us, and doing anything to jeopardize that would be unwise on our part!
We understand that asking you to send your device to us before being paid is a huge ask, but be rest assured that we will always honour our own side of the bargain... we always have! From humble beginnings, Cell Sensei has built its strong reputation by offering outstanding customer support to all of our valued customers. Our ratings from local marketplaces like Google, Facebook and more speak for themselves! If not for the distance, we would cherish a face-to-face with you as well!
Trade-in Process
The process of getting a quote is simple and straightforward! Visit our home page and choose the device you want to trade-in. Our system will then guide you through a series of questions until an offer is made. You will also be presented with useful hints to help you during the process.
Your offer is locked in for FOURTEEN (14) DAYS starting from the day you submitted a trade-in request. Your offer will expire and becomes subject to a re-quote if we do not receive your device(s) within the guaranteed offer lock period.
We encourage you to use the BULK SALES form on this website when you want to sell more than TEN (10) devices as our system will not allow you to request a quote.
Our offer algorithm makes an intelligent offer based on your answers to the questions asked. On arrival, a technician will evaluate your device(s) and then compare results to your answers at trade-in. Your initial offer price can/may be subject to an increase or decrease based on the assessments of our technicians.
Yes, you can! If you decline a new offer after a technical review of your device(s), we will return your electronic devices(s) to you free of charge. Generally, devices that are largely misrepresented with major discrepancies are considered an abuse of our service and are NOT covered under our Free Return Policy when an adjusted offer is declined. If your order has multiple items, we will only return the item that we have sent a new off to. The remaining items cannot be returned should you feel that the new offer for the device under review was inaccurate. If your device(s) is/are found to have no VALUE after our technical review and you DO NOT decline the new offer within THREE (3) days, WE WILL RECYCLE your device in question.
Sure! You can cancel your offer at any time. Keep in mind that it might cost you depending on the reason for the cancellation and at what stage of the trade-in process the cancellation was requested.
We buy the following types of devices:
Fully paid-off i.e. not under any financial contract
Never been reported lost or stolen
Never been blacklisted (applicable to any device with an ESN/IMEI number)
Free of any kind of security or access locks. Such locks include iCloud locks, Google
Activation locks, passwords, etc.
No worries! Select a condition that best describes your device. We will evaluate your devices(s) and adjust the offer accordingly once received. Your reevaluated offer price could end up being higher or lower.
We will begin the processing of your offer as soon as your devices(s) is/are delivered to us.
Shipping: Allow up to FIVE (5) business days for delivery of your devices(s) to us after shipment.
Testing: It takes up to 48 hours for our Technician to analyze the status of your device(s) once delivered to us. We may/can require additional time (up to another 48 hours) to process your devices if you sent more than 5 devices to us. If your device does not include all the necessary accessories for testing, please allow up to an additional FIVE (5) business days for testing.
Payments: After we have assessed the status of your phone, we will send you your payment through the method you selected at trade-in, or send you a new offer if we ascertain that your electronic device(s) DID NOT meet your specifications at the initial trade-in request. You will have up to THREE (3) days to accept or decline this new offer. Failure to decline the new offer through any means of communication with us after THREE (3) days authorizes us to pay out the new offer amount to you through the payment option selected at the initial trade-in offer. Please note that if you selected PayPal, you will be responsible for the fee associated with PayPal.
Tracking: You will always have the ability to track the progress of your device(s) through your Cell Sensei account or by using our unique tracking system.
Shipping
Shipping is 100% free for all INCOMING packages to Cell Sensei! We also provide free shipping back to you in the event that you have requested a return, and the reason for the return is understandable and not the fault of the customer. Please, see our terms and conditions for more information.
All shipping is done through Canada Post. Use the Canada Post prepaid trackable shipping label we provided you to ship your device(s).
Your devices shipped through Canada Post are insured up to $100 in value by default. You are encouraged to purchase extra shipping insurance at checkout if the value of your device exceeds $100. Cell Sensei will assist you as best as it can in the event of an insurance claim. Cell Sensei will not be accountable for inadequately insured lost/damaged packages.
If your device is insured to its full value quoted at checkout, Cell Sensei will work with you to ensure that your claims are paid by insurance. If you didn't select additional insurance at checkout, your offer will be subject to a review. If you decline the new offer, you will be responsible for the return shipment of your device(s). Please, see our terms and conditions for more information.
Payment
Your offer price will be paid through a Bank Check, Paypal or E-Transfer if you shipped you device to us. Your money will be paid soon after your devices(s) has/have been received and processed. We also offer Cash payments to clients who can meet at select Tim Hortons coffee shops in the city.
Please, contact us immediately and we will do our best to resolve the issue.
Please, contact us immediately before we execute payment with the wrong information and we will fix it. We do our due diligence to match the payment information you have provided us to ensure that the money paid goes to the right person(you). We will not be accountable if your money is paid out with the wrong information you provided.
CONTACT US
You can reach us with the information below if you still have questions, and we would be glad to help.
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